Service & Support
Your systems are mission-critical — so we stay engaged long after installation. Monitoring, maintenance, compliance testing, and fast service from the same certified team that built your infrastructure.
Support That Doesn’t Stop at Handoff
When something needs attention, you want one call to a team that already knows your building — not a new vendor learning it from scratch. Kiedinger services the cabling, network, security, wireless, AV, and specialized systems we install, with responsive service and proactive maintenance that keep you running and compliant.
From a single service request to a full managed-services agreement with 24/7 monitoring and annual code testing, we scale support to how critical your systems are.
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Support, Scaled to What You Need
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Fixes, moves/adds/changes, new drops, or troubleshooting — reach our service team and we’ll respond fast.
Request service ›Managed Services & Monitoring
24/7 elevator, emergency-phone, and system monitoring with preventive maintenance and defined SLAs.
Explore managed services ›Compliance Testing
Mandatory ERCES (NFPA 1225 / IFC 510) and elevator-phone testing, fully documented to keep you inspection-ready.
Learn more ›Priority & Emergency Service
Mission-critical system down? Service agreements include priority response when it matters most.
Talk to us ›We Support Everything We Install
Repairs, moves/adds/changes, testing, and certification across every system we deploy.
Help in Four Steps
Reach Us
Call (608) 831-8535 or submit a request — priority lines for agreement holders.
Assess
We diagnose remotely or schedule an on-site visit, often same-day.
Resolve
BICSI-certified technicians fix it right and verify the system.
Document
You get clean records and any required compliance documentation.
Common Questions
Do you service systems you didn’t install?+
Yes. We know the systems we install best, but our certified technicians service and troubleshoot low-voltage systems from other contractors too.
How fast will you respond?+
Response targets depend on your agreement — managed-services and SLA clients get priority response for mission-critical systems.
Do you handle required code testing?+
Yes — annual ERCES (NFPA 1225 / IFC 510) and elevator-phone testing, with full documentation so you stay inspection-ready.
Can we set up a maintenance plan?+
Absolutely. We build preventive-maintenance and monitoring plans scaled to how critical your systems are.
Talk to a Real Person Today
Call us or send a service request — we’ll get back to you fast.
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